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Reporting to the Sr. Manager, IT Cardlock and Retail Services, the Technical Support Analyst III provides timely application and endpoint support for incidents and service requests related to the critical applications associated with all UFA Petroleum Cardlock and Farm Store Locations.<h3>KEY ACCOUNTABILITIES:</h3><ul><li>Support Point of Sale incident and service requests associated with bugs, enhancements and troubleshooting issues.</li><li>Support other critical applications at Petroleum and Farm Store locations.</li><li>Provide technical support on software and hardware, create and maintain appropriate required documentation in the environment.</li><li>Testing key enhancements/solutions in our Lab Environment not limited to Point of Sale and Cardlock Solutions</li><li>Assisting in configuration updates\changes within Point of Sale</li><li>Working with UFA Business Process Leads, Internal developers and other IT Teams on solutions to issues.</li><li>Working and coordinating with internal UFA Development team on enhancements and solutions to production issues</li><li>Act as technical contact to 3rd Party Software Vendors</li><li>Monthly patching of Cardlock devices and Point of Sale systems.</li><li>Support Cardlock incident and service requests related to software, hardware and applications associated with Cardlock requirements.</li><li>Creating scripts and rolling out software updates to Petroleum Locations.</li><li>Provide technical assistance to our Petroleum Field Service Technicians</li><li>Participate in on call 24*7 on call rotation.</li><li>May provide coaching to junior Analysts as required.</li><li>Other duties as assigned.</li></ul>

Technical Support Analyst III

Pason is seeking a Director, IT to lead Pason’s Information Technology teams including desktop and application support, internal networking, external rig communications, and cyber security. This exciting new role will be responsible for providing strategic direction and leadership to the IT teams to align with Pason’s overall goals and objectives. The Director, IT will ensure Pason’s IT functions provides internal and external customers with a best-in-class user experience. This role will encourage an environment of growth and innovation to empower a high performing team along with supporting a newly acquired rapidly growing company.<h3>Essential Duties and Responsibilities</h3><ul><li>Develop and execute overall IT strategy and ensure alignment with Pason’s strategic goals</li><li>Provide leadership and direction to the IT, networking and cyber security professionals and managers, fostering a collaborative environment focused on customer satisfaction and continuous improvement</li><li>Collaborate with key stakeholders across Pason departments to understand IT needs internally and externally and deliver solutions that support business objectives</li><li>Lead IT governance processes, including project prioritization, risk management, and performance monitoring, to ensure alignment with business goals and objectives</li><li>Oversee IT and cyber security risk evaluations, audits (including SOC) and security incident investigations</li><li>Design and maintain IT and cyber security budgets ensuring cost-effective solutions</li><li>Continuously improve and deliver highly reliable systems and services including plans to address disaster recovery and business continuity concerns</li><li>Maintain awareness around industry developments and best practices, continuously enhancing expertise and capabilities</li><li>Encourages an environment of teamwork, openness, passion, initiative and curiosity between the various Pason stakeholders (e.g., R&amp;D, Product Line Management, Business Units, etc.)</li><li>Ongoing reporting to Pason’s executive team on relevant IT risks, trends and analysis</li></ul>

IT Director

Pacesetter is a leading directional drilling service provider and is looking for a .NET developer to assist in the development and implementation of our field operations platform. This is an exciting opportunity for a strong programmer who is not afraid to learn about the directional drilling space in oil and gas and who likes turning business opportunity into scalable and powerful applications. As an application developer, you will participate in all aspects of development from requirements gathering, analysis, design, development, implementation, deployment, and maintenance. In other words, you will be very active in the entire development lifecycle.Responsibilities <ul><li>Designing, developing, implementing, maintaining, and supporting Pacesetter application development. </li><li>Debugging and testing software implementations. </li><li>Providing technical support to users and other team members. </li><li>Providing recommendations for improvements to our development process. </li><li>Monitoring the latest trends and technologies in software development and helping us employ best practices and efficient processes.</li></ul>

Application Developer

We are seeking a skilled and knowledgeable IT and Networking Support Technician to join our team. As an IT and Networking Support Technician, you will be responsible for providing technical assistance and support to our organization's computer systems, networks, and users. Your primary objective will be to ensure the smooth operation and functionality of our IT infrastructure while resolving any technical issues that arise promptly.Responsibilities:<ol><li>IT Support: Respond to user inquiries and provide technical assistance and support related to computer systems, hardware, software, and network issues.</li><li>Troubleshooting: Diagnose and resolve technical problems reported by users, including hardware and software malfunctions, network connectivity issues, and system errors.</li><li>Maintenance: Perform regular maintenance tasks such as system updates, software installations, and hardware configurations to ensure optimal performance and security of IT infrastructure.</li><li>Network Administration: Assist in the administration of network infrastructure, including routers, switches, firewalls, and wireless access points. Configure and troubleshoot network connectivity issues.</li><li>User Training: Train and assist users in the proper use of hardware, software, and network resources. Provide guidance and recommendations to improve users' technology skills.</li><li>Documentation: Maintain accurate records of IT inventory, technical documentation, system configurations, and user support activities. Update knowledge base and provide user guides or manuals as needed.</li><li>Security: Implement and maintain security measures, including user access controls, antivirus software, firewalls, and data backup procedures to safeguard the organization's IT assets and sensitive information.</li><li>Collaboration: Collaborate with cross-functional teams, including developers, system administrators, and other IT staff, to address complex technical issues and implement IT projects.</li><li>Stay Up-to-Date: Continuously update knowledge and skills in IT and networking through self-learning, professional development opportunities, and keeping up with industry trends and best practices.</li></ol>

IT and Networking Support Technician

WHO IS LAFARGE? As a global leader in innovative and sustainable building solutions, Lafarge is enabling greener cities, smarter infrastructure and improving living standards around the world. With sustainability at the core of our strategy, we are becoming a net-zero company, with our people and communities at the heart of our success. We are driving circular construction as a world leader in recycling to build more with less. It’s all thanks to our 7,000 talented people around the world who are passionate about building progress for people and the planet through four business segments: Cement, Ready-Mix Concrete, Aggregates and Solutions &amp; Products.WHO ARE LAFARGE PEOPLE? Lafarge people are passionate about finding better ways to build. They embrace innovation and improvement with a pioneering spirit. They work as trusted partners, creating better solutions and experiences for their customers, communities, and colleagues.Objective &amp; OverviewEffective management of Technical Performance, Training, Quality Processes and Technical Data to ensure excellence in product performance, raw material cost management, quality control process and data driven decision making. Develop and maintain expertise on best in class quality control processes and technical data management systems for RMX in ECAN. Responsible for the defining technical data transformation road map leveraging digital solutions and key QC/QA initiatives to support operational excellence, superior quality &amp; sustainability concrete performances and customer satisfaction.ResponsibilitiesSafety:<ul><li>Implement of Lafarge Safety Policies and compliance with government legislation as well as providing training and orientation of all direct and departmental staff with a specific focus on behaviors and culture.</li><li>Assist in the completion of Job Hazard Analysis for QC job functions and the development and implementation of Safety Improvement Plans.</li></ul>Human Resources:<ul><li>Hire, train and develop technical staff within the department/product lines to drive excellence and consistency, as well as creating and initiating succession planning.</li><li>Manage activities of the technical staff as well as develop and implement product performance &amp; process training for quality, sales and operations staff and additional data related training for internal and external customers as required.</li></ul>Concrete Product Performance &amp; Optimization:<ul><li>Assist and support the development and management of annual mix cost and performance optimization strategies. establish and manage programs and accountabilities to ensure compliance of all products with relevant codes, standards, and specifications.</li><li>In addition, responsibilities include the development &amp; implementation of standard mix design methodology and management system/process, again in compliance with relevant codes, standards &amp; specifications.</li><li>Ensure VAPs specifications, mix design methodologies and best practices are known and followed by the QC teams across ECAN.</li><li>Define and implement quality control processes and best practices to prevent customer claims and lost loads due to non-conform or non performing products.</li><li>Manage and maintain the QC database and item uploads (SAP) including required GL and Sales Category Codes for pricing and BI/KPI reporting.</li><li>Standardize tools, processes and reporting for accurate batching and quality, as well as preparing statistical analyses of plant operational performance and to lead investigative efforts to identify root causes and implement corrective actions via plant audits.  </li><li>Establish, monitor, report and communicate RMX KPI performance with key stakeholders as required and investigate variances from plan and establish corrective actions as required. Analyticx &amp; Reporting/Dashboarding tools for Technical KPIs, Mix Design Optimization and non-conformance prevention.</li><li>Develop synergies between aggregate, cement and concrete for long product utilization, blended sand products, recycled concrete aggregates, overall cement/scm efficiency, ect for use at Ready Mix plants.  </li><li>Identify and develop optimization and performance testing programs supported by data analysis to direct to the regional lab in support of the area QC/Technical Managers.</li></ul>Contract Review:  <ul><li>Developing and implement contract review processes in conjunction with QC/Technical managers, VAP and Sales managers.  </li><li>Support the review of all large project specifications, in direct contact with the local QC and sales teams &amp; will provide recommendations for appropriate mix designs, proposal of VAP alternatives and appropriate aggregate products in support of marketing/sales initiatives.  </li><li>This role will support standardized preparation and submission of Mix Design Documentation requested by customers in accordance with Lafarge Policy and in compliance with codes, standards and projects specifications.</li><li>In collaboration with the Technical/QC managers and regional functions (Sales, Manufacturing), define and coordinate the technical training programs. In addition to defining and implementing best practices and processes for specifications review and VAP opportunities, the role will be responsible for investigating and evaluating the use of new analytical and reporting tools specific to specifications review using for instance AI approaches.</li></ul>Technical Support &amp; Development:<ul><li>Develop, standardize and implement Quality plans and processes, as well as perform quality audits, develop action plans for Quality improvement and monitor progress of implementation.  </li><li>Provide expert customer support – specification activities with VAP rep., field sales support and quality incident investigation and resolution. Identify VAP opportunities, potential innovation and product improvement for customers and job sites, as well as develop Quality and product best practices for QC, sales and operations.</li><li>Develop and lead Quality Plant audits programs across ECAN in order to review operations, sales, VAP and quality processes that can impact concrete product quality and performance.  </li><li>Establish with the local team, practical and impactful action plan while supporting its execution.</li><li>Develop and facilitate training programs to QC, Sales and operations on concrete, and material application, to apply the best practices across market areas, as well as to support programs with field and regional lab to benchmark Lafarge material performance vs competitors to effectively market our products.</li></ul>Technical Data Transformation &amp; Digital Solutions:<ul><li>Manage Quality digital initiatives and big data, develop and implement data strategies to improve overall performance, reducing raw materials cost and carbon footprint, improving concrete circularity as well as identifying mix design optimizations, VAP opportunities while reducing the risks related to non-conformance. Investigate, review, define and implement innovative tools and digital solutions helping data generation, collection, analysis and reporting to support data driven decision making within the ECAN RMX team.</li><li>Develop practical tools as well as educational/training materials on how to leverage data, digital or AI solutions to bring ECAN RMX Technical team to another level will be a key mission of the role.</li></ul> Financial Accountability:<ul><li>Participate in the preparation of the annual budget and monthly review process, as well as implement and track quality incidents and cost of poor quality material across ECAN.</li><li>As part of the digital and data transformation responsibilities, responsible to develop in collaboration with the Finance department new analytical and reporting tools to control QC and raw materials cost as well as identifying critical cost saving opportunities.</li></ul>Lobby/Representation:<ul><li>Participate in establishing a strategy to represent in appropriate industry organizations and Quality Standards Committees as well as represent Lafarge as required at Industry/Trade associations and technical committees related to Concrete and Data/Digital Solutions.</li></ul>Relationships with other jobs:Technical/QC Managers as well as the ECAN Innovation &amp; Development Manager and other ECAN functions such as Commercial and Manufacturing/Operations <ul><li>Define and implement critical and impactful data and digital initiatives</li></ul>Operational, Sales and VAP Staff<ul><li>Establish of product performance goals and objectives ensuring alignment across functions as well as establishing Technical Data and Digital strategies. </li><li>Develop of the yearly quality performance and digital plan, including material optimization targets, product and digital solutions development, and long term plans.</li><li>Provide the expertise to leverage technical data and innovative digital solutions to improve concrete performance while reducing costs, preventing claims while helping up selling VAP products. </li><li>Technical training of the Technical/QC, Operations and Sales teams on concrete performance, best practices with a particular focus on Data and Digital solutions for internal and external use.</li></ul>Liaison with ECAN Digital Team, Marketing and Innovation<ul><li>Pivot with the ECAN Digital team in order to ensure the ECAN RMX data and digital priorities are well understood, properly supported and in alignment with the ECAN Digital and Data strategy. </li><li>ECAN Innovation and New Products Development initiatives involving new quality control procedures, new data or digital solutions for internal or external customers via the development and implementation of new systems, analytical or reporting tools.</li></ul>Dimensions<ul><li>Direct Reports:    2</li><li>Indirect Reports:    0</li><li>Oversee Quality Control systems, technical performance and Data/Digital strategies for ECAN RMX representing 75 RMX sites producing around 3 Millions m3 of Concrete </li><li>Act as Technical Reference for QC/QA Management &amp; System, Data and Digital solutions supporting up to eight (8) Technical/QC Managers in ECAN</li></ul>Specific Accountabilities<ul><li>Safety</li><li>Product Performance</li><li>Mix Design &amp; Optimization</li><li>Quality Systems Management (Quadrel/Command)</li><li>Quality Data Management and Digital Solutions</li><li>Quality Policies, Processes and Training</li><li>Product and Raw Material Quality Control and Performance</li><li>Cost Management</li><li>Troubleshooting</li><li>Customer Service/Support &amp; VAP Opportunities</li><li>Performance &amp; reliability of reporting tools &amp; KPI reporting</li></ul> Qualification ProfileEducation and Work Experience:<ul><li>University Degree in Engineering or Data Science preferred with 5 years related experience in Construction or Building Materials, P. Eng.</li><li>Relevant experience in construction materials or construction involving Big Data, Digital Solutions and the use of AI is a plus</li></ul>Knowledge and Skills:<ul><li>Strong problem solving, analytical skills with the ability to communicate effectively complex technical information into practical and impactful solutions</li><li>Excellent people management skills; ability to develop effective internal &amp; external relations</li><li>Strong computer skills and ability to quickly learn and use new software</li><li>Strong communication skills, both oral and written</li><li>Strong technical and collaborative leadership</li><li>Ability to generate comprehensive reports from IT systems (Quadrel, Command, SAP, Qlickview, SalesForce)</li><li>Strong interpersonal skills; ability to work well with others</li><li>Disciplined and process-oriented with a high degree of rigor and accuracy in reporting</li><li>Self-motivated  </li></ul>We thank you for your interest. Only candidates selected for an interview will be contacted.  Lafarge is committed to the principles of employment equity and encourages the applications from women, visible minorities, and persons with disabilities. Lafarge Canada Inc. welcomes and encourages applications from people with disabilities. In Ontario, our organization/business is committed to fulfilling our requirements under the Accessibility for Ontarians with Disabilities Act. Accommodations are available on request for candidates taking part in all aspects of the selection process.  YOUR LAFARGE EXPERIENCE At Lafarge, there is endless opportunity for you to play your part. Whether you’re in a technical, managerial, or frontline role, you can shape a career that works for you. With us you’ll have the chance to embrace the passion we share for our planet. You’ll be encouraged to seek out diverse perspectives, share your ideas and build the skills and connections you need to perform at your best. Because it’s only when we work together in a culture where everyone thrives, that we can build the world we all want to live in.

Technical Performance & Data Transformation Manager

Katch Kan™ is a pioneering company dedicated to revolutionizing safety and environmental protection within the oil and gas industry. With a steadfast commitment to zero spills and innovative technologies, we lead the way in safeguarding personnel and the environment in oilfield operations. As we continue to expand our reach and impact, we are seeking a skilled Website Development and Online Content &amp; Print Marketing Professional to join our team either as an employee or in a contract capacity, driving our digital and print marketing efforts.Position Introduction:<ul><li>Opportunity to be part of a dynamic and mission-driven company that is at the forefront of safety and environmental protection in the oil and gas industry.</li><li>Flexibility to potentially join us either as an employee with full benefits or as a contract professional.</li><li>Collaborative and supportive work environment where your ideas and contributions are valued.</li><li>Competitive compensation and benefits package.</li><li>Growth and development opportunities to advance your career in digital marketing and safety technology.</li></ul>If you are a strategic thinker with a passion for marketing and a deep understanding of the oil and gas industry, we want to hear from you! Apply now to join our team and help us continue to lead the way in safety and environmental protection.Position Title - Marketing and Web DesignerJob DescriptionWe are in search of a talented individual who possesses a unique blend of technical expertise and marketing acumen to elevate our online presence and effectively communicate our safety and spill prevention solutions to the industry. The successful candidate will play a critical role in developing and executing comprehensive marketing strategies that resonate with our target audience and reinforce our commitment to safety and environmental stewardship. Oilfield experience is preferred, as it will provide valuable insight into our customers' needs and challenges.Job Specific Accountabilities:<ul><li>Collaborate with cross-functional teams to develop and execute integrated marketing strategies aligned with company objectives.</li><li>Design, develop, and maintain a dynamic and user-friendly website that effectively showcases our safety and spill prevention technologies and highlights our industry expertise.</li><li>Create compelling online content, including blog posts, articles, case studies, and multimedia presentations, to engage our audience and drive traffic to our website.</li><li>Optimize website content and structure for search engine visibility and user experience, with a focus on generating leads and conversions.</li><li>Manage and maintain social media platforms, including content creation, scheduling, monitoring, and engagement, to increase brand awareness and engagement within the oil and gas community.</li><li>Develop and execute print marketing campaigns, including brochures, flyers, trade show materials, and advertisements, to support brand awareness and lead generation efforts.</li><li>Collaborate with external vendors and agencies as needed to support marketing initiatives and ensure brand consistency across all channels.</li><li>Monitor and analyze key performance metrics to measure the effectiveness of marketing campaigns and identify opportunities for optimization and improvement.</li><li>Stay up-to-date with industry trends and best practices in website development, online content, and print marketing to drive innovation and competitive differentiation.</li></ul>Katch Kan Accountabilities<ul><li>Company Values– All employees will know and follow the 5 R values of the company:</li></ul>         Reliable, Responsible, Responsive, Respectful, Results<ul><li>Goals Orientation – Setting, pursuing, and attaining goals, regardless of obstacles or circumstances.</li><li>Time and Priority Management: Prioritizing and completing tasks to deliver desired outcomes within allotted periods.</li><li>Understanding Others: Understanding the uniqueness and contributions of other.</li><li>Self-Starting: Demonstrating initiative and willingness to begin working.</li></ul>Recommended Education &amp; Experience<ul><li>Bachelor's degree in marketing, communications, digital media, or related field.</li><li>Proven experience in website development, content creation, and digital marketing, preferably in the oil and gas industry or related field.</li><li>Oilfield experience is preferred, with a deep understanding of industry operations, challenges, and safety regulations.</li><li>Proficiency in web development languages and platforms, such as HTML, CSS, WordPress, and/or Drupal.</li><li>Strong writing and editing skills, with the ability to create technical content that resonates with our target audience.</li><li>Experience with AI/SEO best practices and tools, such as Google Analytics and keyword research.</li><li>Knowledge of social media platforms and best practices for audience engagement and growth within the oil and gas community.</li><li>Creative thinker with a passion for safety, innovation, and environmental stewardship.</li><li>Strong project management skills with the ability to manage multiple priorities and deadlines effectively.</li><li>Excellent communication and interpersonal skills, with the ability to collaborate cross-functionally and build positive relationships with internal and external stakeholders.</li></ul> Preferred Software Experience<ul><li>Experience with ZoHo preferred.</li><li>Office 365 – MS Word, Outlook, Excel, PowerPoint, Teams.</li><li>WordPress, JavaScript, Google Analytics, SEO, Video Production, Script Writing, 3D Animation, Photoshop, Adobe InDesign, Adobe Illustrator, Graphic Design, Visual Arts.</li></ul>Job Hazards<ul><li>Daily commuting to and from work.</li><li>Minimal lifting.</li><li>Workstation Ergonomics.</li><li>Extensive time viewing the computer screen.</li><li>Lighting compatibility.</li></ul>Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties, and responsibilities required for this job. Duties, responsibilities, and activities may change at any time with or without notice.*As a condition of employment, you must be able to pass a Drug &amp; Alcohol test. Some substances that may be utilized as treatments or consumed directly or indirectly recreationally may be flagged. Below are examples of substances, usage, and effects:  6AM (Heroin), Alcohol, Amphetamines &amp; MDA-Analogues, Barbiturates &amp; Benzodiazepines (Depressants/Sedation), Cannabinoids (THC/Marijuana, CBD/Pain Relief), Cocaine (Stimulant), Opioids, Propoxyphene, Methadone (Pain Relief), OXYC/OXYM (Severe Pain), Methaqualone (hypnotic/sleep), Phencyclidine (Mind Altering).  Depending on usage, these substances can remain in your blood, urine, breath, and saliva, ranging from 5 hours to 6 weeks.

Marketing and Web Designer (Contractor)

Welcome to the intersection of energy and home services. At NRG, we’re all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers’ lives easier—helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company.We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society.More information is available at <a href="http://www.nrg.com" target="_blank">www.nrg.com</a>. Connect with NRG on Facebook, LinkedIn, and follow us on Twitter @nrgenergy.Job Description: We are seeking a highly skilled and experienced Website Manager to own our website strategy, content publishing and site health. The ideal candidate will have a minimum of 5-7 years of experience in website management, with a proven track record of successfully updating content, conducting AB testing, ensuring quality assurance, optimizing UX/UI design, making design enhancements and recommendations, and implementing accessibility standards.   Essential Duties/Responsibilities: Operations:<ul><li>Develop and execute the website strategy to drive user engagement, supporting marketing campaigns, digital sales and existing customer interactions with our brand</li><li>Update and maintain website content to ensure accuracy and relevance</li><li>For operational enhancements/improvements; identify, solution, and ensure digital best practices are employed and implemented</li><li>Adhere to brand guidelines that are in place to grow the Direct Energy brand and ensure consistent visual experience across digital properties</li><li>Remain current on the latest technology, interactive tools, industry trends, content management, usability and design methodologies</li><li>Conduct AB testing to optimize user experience and conversion rates for various user tasks</li><li>Perform quality assurance checks to ensure the website functions smoothly and efficiently</li><li>Optimize UX/UI design to enhance user experience and drive engagement</li><li>Implement accessibility standards to ensure the website is inclusive and user-friendly for all individuals</li><li>Collaborate with cross-functional teams to align website goals with overall business objectives</li><li>Stay up-to-date on industry trends and best practices in website management, proactively bringing forward ideas for testing and implementation</li><li>Proactively employ tactics to test and implement bug fixes, drive enhancements based on data</li><li>As required, partner closely with IT, product owners, designers and others within digital teams to ensure consistent and effective user centric journeys across digital platforms</li><li>Develop strong relationships across corporate teams to collaboratively build scalable solutions that can be easily applied across regions</li><li>Evaluate and implement various web tools to drive better performance of digital properties</li><li>Perform other duties as assigned</li></ul>Working Conditions:<ul><li>Remote or hybrid available</li><li>Open office environment</li><li>Some overtime required as special projects arise</li></ul>Minimum Qualifications:<ul><li>Post Secondary Degree or equivalent, and minimum of 7-10 years of experience in website management</li><li>Proficiency with enterprise content management systems</li></ul>Preferred Qualifications:<ul><li>Experience using Adobe Target, Launch, SEMRush, Contentsquare</li><li>5-7 years experience with Adobe Experience Manager</li><li>Proven experience in updating website content, conducting AB testing, ensuring quality assurance, optimizing UX/UI design, and implementing accessibility standards</li><li>Strong attention to detail and ability to work in a fast-paced environment</li><li>Excellent communication, presentation and teamwork skills</li><li>Ability to prioritize tasks and meet deadlines effectively</li><li>Proficiency in analytics tools like Google Analytics, Adobe Analytics, and Power BI</li><li>Microsoft Office Suite</li></ul>Additional Knowledge, Skills and Abilities:<ul><li>Strong project management and collaborative skills</li><li>Good time management skills</li><li>Desire to make a difference for the environment</li></ul>NRG Energy is committed to providing broad access to employment opportunities for diverse job seekers and ensuring our workforce represents the diverse communities we serve. We abide by human rights legislation and accommodate applicants and employees in accordance with applicable law.Any information you provide through this form will be used and disclosed for the purposes of considering your application and, if you are offered a job, in relation to your employment (including post-employment activities). If you have provided references, you consent to us contacting such references and obtaining your personal information from them. Do not submit references if you have not obtained the consent of such references. Your personal information will otherwise be handled in accordance with our privacy policy.

Website Manager

JOB SUMMARY To support, maintain and improve the Information Technology environment to meet the business goals and requirements of Ensign Energy Services Inc.INTERNAL RELATIONSHIPSAll Divisions of Ensign Energy Services Inc.EXTERNAL RELATIONSHIPSHardware and software vendors, contractors, consultants, students, and internsSPECIFIC RESPONSIBILITIES AND ACCOUNTABILITIES<ul><li>To provide support for all users of the Ensign Energy network – local and remote field/office locations, rigs/field units</li><li>To learn and master processes used by the service desk</li><li>To support and promote Ensign I.T. policies; participate in safety initiatives; to promote the service desk as single point of contact;  develop insight into user acceptance of evolving computer systems/technologies</li><li>To demonstrate a willingness to advance knowledge and role by taking on additional responsibilities of  imaging; printer driver management/upgrades; introductory citrix farm troubleshooting; network troubleshooting; voip troubleshooting</li><li>To develop an independent/Self-directed approach with the ability to function under pressure handling a wide variety of email and telephone requests in a stressful rapidly changing team environment</li><li>Strong interpersonal skills with proven customer service delivery skills</li><li>Identify, plan and complete small infrastructure projects relating to networking, software upgrades, and technical advancement projects</li><li>Maintain knowledge of new products and services</li><li>Participate in on call rotation; business migrations/integrations; office moves; network updates/upgrades</li><li>Participate in Customer services, business acumen and technical knowledge training</li><li>Valid driver’s license; ability to travel to remote locations as required, albeit seldom.</li></ul>TECHNICAL COMPETENCIES<ul><li>To handle the unassigned ticket que; manage personal and team ticket queues using Ensign’s ticket system; identify calls which require escalation; effectively capture and update tickets with resolution information</li><li>To work with Ensign users; develop a confidence in I.T. support system; to identify issues, trends, problems; to enhance customer knowledge and acceptance of I.T. systems; provide a resolution on first contact wherever possible</li><li>To create/terminate accounts in Active Directory, Mitel VoIP, Pason, NOV; grant security/permissions access; manage hardware troubleshooting and deployments</li><li>Knowledge/training/experience in computer and networking software/systems – Windows 10; Office 365; Active Directory; Citrix; Bomgar; Pason; Imaging, Backup Tools; Symantec Endpoint Detection; Engineering software such as Solidworks, AutoCAD, SAFI, Inventor, or MathCAD; Netmotion; AD Manager Plus</li><li>Knowledge and experience with network principles; networking hardware; VoIP; Imaging; Networked software licensing; remote access tools</li></ul>BEHAVIORAL COMPETENCIES<ul><li>Knowledge of business communication and business practices</li><li>Excellent verbal and written communication skills</li><li>Excellent teamwork skills</li><li>Fluent in English</li><li>Second language – Spanish an asset but not required.</li></ul>EDUCATION AND EXPERIENCE<ul><li>Degree/Diploma in Networking/Computer Technology from a University /Technical Institution</li><li>0 – 3 years’ experience in a Service Desk/Help Desk analyst role with experience in a customer service position</li></ul>OTHER ACCOUNTABILITIES<ul><li>Business Ethics – Understands fully Ensign’s ethics policy and its application in all business dealings including contractual agreements and contract negotiations</li><li>Business Policies - Understands and agrees to follow all of Ensign’s Policy and Directives and procedures as set forth in the Ensign Company Policy and Basic Directives Handbook for Employees</li><li>Certifications – Maintains technical and safety certifications required by company or government agencies; remains current on all OSHA, EUSD and other required training</li><li>Drug-free workplace - Conforms to a drug-free workplace, not be under the influence of mind-altering prescription or non-prescription drugs, including alcohol and other drugs of abuse.</li><li>Occupational Health and Safety – Understands fully the Ensign Health and Safety policy and self-responsibility for own health and safety at work;  Demonstrates responsibility to avoid adversely affecting the health and safety of others through any act or omission</li><li>Uses the correct protective clothing and equipment as provided by Ensign and guards against misuse or damage to such equipment</li><li>Reports any hazardous situations arising in the workplace that cannot be self-corrected, or injury incurred during the course of work, no matter how minor</li><li>Avoids injury resulting from manual handling tasks, by use of risk assessment, correct mechanical handling equipment and correct manual handling techniques</li></ul>

INFORMATION TECHNOLOGY - IT, SUMMER STUDENT

About UsSECURE is a leading Waste Management and Energy Infrastructure business headquartered in Calgary, Alberta. Our extensive infrastructure network located throughout western Canada and North Dakota includes Waste Management Facilities, Industrial Landfills, Pipeline Operations, Metals &amp; Mining, and Specialty Chemicals, Energy Infrastructure include Blending &amp; Facility Supply and Trading &amp; Storage.Our number one goal every day is to go home safe. Like our values state, working the SECURE way starts with working safely. Safety is the cornerstone of our culture, because if we are not safe, nothing else matters.Your Opportunity at SECURE EnergyAs our Junior Analyst, Business &amp; ERP you will be engaging with key customers, stakeholders, and teams in the field and office to bring to life an improved customer experience. This role supports our customers through the whole technology experience journey – from investigation, initial meeting, specifications gathering, testing and ongoing support.  This role is based out of Calgary, AlbertaThe TeamA team that thrives in an entrepreneurial environment, leveraging resources to accomplish complex goals, and meticulous for precision with a passion for enabling business process through technology.If you are excited to join a diverse, driven, innovative and entrepreneurial-minded team and you are passionate about maximizing customer value through technology-based products, this is the role for you.Work EnvironmentThis is a full-time permanent position based in an office environment.A Day in The LifeTechnology Experience<ul><li>Assist in the analysis, documentation, and management of business requirements for a critical cloud-based business system and related applications.</li><li>Participate in the design and implementation of system enhancements, ensuring alignment with the business needs and objectives.</li><li>Collaborate with IT(BITS) and business stakeholders to streamline processes and improve systems efficiencies.</li><li>Conduct regular system audits and participate in the testing of new enhancements/features to ensure compliance with specifications.</li><li>Stay updated on the latest trends and technologies in business systems analysis and web application development.</li><li>Assist in the management of DevOps related tickets to ensure specifications are gathered in time to deliver with precise detail so that target dates can be met in the software development lifecycle.</li><li>Participate in sprint planning, daily scrums, and sprint retrospectives to ensure alignment across the delivery team and for continuous improvement of the software delivery cycle.</li><li>Analyze data structures within SQL and Cosmos DB to help identify root cause of issues reported by the business and break down requirements of various enhancements.</li></ul>Support<ul><li>Work with the broader business and technical team to triage and resolve issues reported within the system through our Help Desk.</li><li>Convert reported bugs or enhancements requests into well written detailed specifications within DevOps for developers to action.</li><li>Communicate and follow up on issue resolution with impacted stakeholders as needed. Supports the Product Manager to track and monitor status of product issues and risks, escalating as deemed necessary to appropriate stakeholders.</li></ul>Skills, Experience, &amp; QualificationsThe individual in this role will have:<ul><li>Bachelor’s degree in Business, Engineering, Computer Science or related discipline; equivalent work experience will also be considered.</li><li>Excellent communication and relationship building skills.</li><li>3 years of customer success support, business analysis, and/or project management.</li><li>3 years’ experience in IT.</li><li>3 years’ experience in business requirements gathering and/or change management on complex projects.</li><li>Demonstrated ability to effectively engage and collaborate with business stakeholders to understand and enhance business process</li><li>Strong understanding of process design and improvement methodologies; proficient in process mapping techniques and tools (e.g., Visio).</li><li>Excellent written and oral communication skills, including the ability create onboarding and training documentation.</li></ul>The following are considered desirable assets:<ul><li>within Landfill and midstream operations pertaining to waste management.</li><li>Certification in a related discipline.</li></ul>What’s in it for you:At SECURE, we focus on opportunities for growth and improvement; for our employees, our customers, our partners, and the communities we operate in. We are an energetic team, driven by the needs of our customers, and we care about making a meaningful contribution. We strive to attract, retain, and motivate employees by offering a competitive compensation package that recognizes employee contributions and performance.In addition to rewarding job opportunities, we offer:<ul><li>Competitive industry wages, and compensation programs which includes:</li><li>Employer paid benefits: health, dental &amp; more</li><li>Health care spending account</li><li>Employee wellness program</li><li>Employee savings plans</li><li>Career progression</li><li>A competitive employee referral program</li><li>Industry leading safety standards</li><li>Community investment initiatives <a href="https://www.secure-energy.com/community-investment" target="_blank">https://www.secure-energy.com/community-investment</a></li></ul>We believe our team’s strength comes from our diversity.Every SECURE employee has a right to feel safe and welcome. We pride ourselves on being respectful workplace where all employees have equal access to opportunity and support. We are a trusted partner. We extend those same efforts outside of the organization through our respectful engagement with our diverse base of stakeholders in the communities in which we operate.Applicants are not assessed on the grounds of race, national or ethnic origin, colour, religion, age, sex, sexual orientation, marital status, or physical handicap. Our operations span across Canada and the United States and we actively seek out a wide range of applicants for both field operations and office roles.<h2>Qualifications</h2><h3>Education</h3><h4>Required</h4>Bachelors or better in Business Administration or related field.Bachelors or better in Computer Science or related field.Bachelors or better in Engineering or related field.<h3>Experience</h3><h4>Required</h4>3 years:Demonstrated ability to effectively engage and collaborate with business stakeholders to understand and enhance business process3 years:Experience in business requirements gathering and/or change management on complex projects.3 years:Experience in IT3 years:Customer success support, business analysis, and/or project management

SECURE Energy Services Inc

Junior Analyst, Business & ERP

LodgeLink’s Product Management team has a permanent full-time position for a Business Analyst in Calgary, AB. This role is hybrid - in-office with 20% flexibility to work from home.Reporting to the GM, Product Management, the Business Analyst will be responsible for understanding LodgeLink’s opportunities and goals, helping to deliver new product innovations and driving process changes across the business. The Business Analyst conducts analysis of product requirements and solutions, supports business process change strategies, and facilitates stakeholder collaboration, from design and engineering squads to commercial and operational teams.The ideal candidate will be collaborative, dependable, inventive, smart, decisive, able to build strong relationships across the company, identify issues and opportunities. They will contribute to a vision and help translate that into action for our product development teams. They will embrace LodgeLink’s audaciousness and can operate in an agile environment.Responsibilities<ul><li>Gather and document business requirements and translate them into user stories as directed by the product management team.</li><li>Gather and analyze relevant data, presenting findings to stakeholders to help them make informed, data-led decisions.</li><li>Conduct feasibility studies and develop business cases that review existing services or determining future business needs and recommending strategies that satisfy business needs and objectives.</li><li>Process mapping, documentation and creation of use cases to assist in the analysis of processes.</li><li>Lead stakeholders to elicit, analyze, model, communicate and validate requirements for changes to business processes, information systems &amp; product features.</li><li>Validation of platform business rules and system changes.</li><li>Assist in solution design and project scoping sessions with key stakeholders to understand current business and commercial processes, identify opportunities and objectives, and make strategic and/or tactical recommendations.</li><li>Conduct and document gap analysis identifying missing business and operational capabilities impacting the business.</li><li>Participate in scrum ceremonies and assist in maintaining development sprint backlog with up-to-date user requirements and development tasks.</li><li>Collaborate with the product engineering team and conduct reviews ensuring the solution meets the defined requirements, identifying risks and dependencies.</li><li>Participate in user manual and documentation development depicting solution features for the end-users.</li><li>Participate in solution demos and prototype presentations for various stakeholders, ensuring solutions are review to ensure they meet business needs..</li><li>Solicit user feedback to learn, iterate and innovate.</li><li>Assist with creating training materials and conducting training sessions.</li><li>Providing day to day support for the product team, operations and stakeholders as required</li></ul>

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