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The PLC Specialist based in Nisku, AB will be part of the Ensign Drilling Solutions team responsible for the planning, design and delivery of drilling rig automation and performance systems. This position will use technical, analytical, and programming skills to assist in the development, deployment and maintenance of drilling rig automation systems and applications in a dynamic and fast-paced environment. The position will take a lead role on deployment projects, provide technical consulting, develop electrical controls systems, and provide remote technical support across global drilling divisions. Must be willing to learn the drilling process in order to effectively perform job duties.Reporting directly to the Drilling Solutions Operations Supervisor the PLC Specialist will:<ul><li>Assist in the development of control systems for drilling rig</li><li>Deploy and commission PLC based control systems on drilling rigs globally as an individual or as part of a team (this will require travel to field locations</li><li>Provide remote technical support to end users and field technicians</li><li>Assist in the deployment and support of remote access communications systems</li><li>Maintain professional attitude while working in intense environments with internal and external customers</li><li>Capture specifications and user requirements</li><li>Work with engineering &amp; operations to determine detailed design and best practices</li><li>Work comfortably with field personnel</li><li>Ability to work as part of a team</li><li>Able to work a flexible schedule including nights, weekends, and holidays</li><li>Be able and willing to travel globally to the field or other office locations as required (up to 50% travel may be required)</li><li>Accredited technical degree or bachelor’s in an engineering-based discipline</li><li>5 years of direct PLC based programming and commissioning experience in industrial or oil &amp; gas environments considered in lieu of a degree</li><li>Minimum five years working with at least one of the following PLC systems: Siemens, GE, Omron, and/or Allen-Bradley</li><li>Minimum two years working with HMI software applications</li><li>Proficient in PLC programming software suites including: Siemens TIA Portal, Omron CX- One, Allen-Bradley Rockwell Studio 5000, and/or GE Proficy</li><li>HMI development experience with at least one of the following: Ignition by Inductive Automation, PanelView, CX-designer, and GE Cimplicity</li><li>Comfortable using Microsoft Office applications</li><li>Posses a valid driver’s license with a clean driving record</li><li>Posses or able to obtain a Canadian passport</li><li>Able to perform physically demanding work including climbing several flights of stairs, working at heights, and lifting equipment weighing up to 50lbs</li></ul>This position will be based in Nisku, AB. The successful candidate will be required to travel to Ensign's field offices, rig construction facilities and drilling rigs working in the field.

ENGINEERING - PLC TECHNICIAN

JOB SUMMARYLocated in SW Manitoba, Saskatchewan, Alberta, Northern British Columbia - Floorhands are primarily responsible for handling drilling equipment on the drilling rig floor and keeping the rig and location clean and orderly.&nbsp;SPECIFIC RESPONSIBILITIES AND ACCOUNTABILITIES<ul><li>Assists the other crewmembers in their duties, including maintenance and repair of rig equipment, and he/she is a general all-around worker on the rig. There are usually two Floorhands on a crew, although smaller rigs may have only one. This is a manual labour position that involves making connections on the rig floor to connect and disconnect pipe smoothly and efficiently, assist with casing, and general housekeeping around the rig site.</li><li>Be prepared to work on a rotating shift schedule that operates twenty-four hours a day</li><li>Be able to work safely and quickly, and think ahead to the next procedure</li><li>Be in good physical condition (strength, coordination and agility are necessary)</li><li>Enjoy working as a member of a team and mentoring fellow crew members new to the rig</li><li>Committed to working remote operations involving camps, when required</li></ul>TECHNICAL COMPETENCIES<ul><li>Mechanical inclination</li><li>Safety minded</li></ul>BEHAVIORAL COMPETENCIES<ul><li>Proven ability to work safely and work with team members</li><li>Excellent communication skills</li><li>Ability to mentor less mechanically inclined personnel new to the rig</li></ul>EDUCATION AND EXPERIENCE<ul><li>Previous labour experience and/or experience as a floorhand (oil and gas industry preferred)</li><li>Associated training tickets for region and activity. These may include, but are not limited to: H2S Certification, First Aid, Common Safety Orientations</li><li>Ensign’s HR/HSE Induction and assigned training per Regional Training Matrix</li><li>Any client specific training for site access</li></ul>Other<ul><li>Business Ethics – Fully understands Ensign’s ethics policy and its application in all business dealings including contractual agreements and contract negotiations.</li><li>Health and Safety – Fully understands the Ensign Health and Safety policy and self-responsibility for his/her own health and safety at work.&nbsp; Responsible to avoid adversely affecting the health and safety of others through any act or omission.</li><li>Responsible for the correct use protective clothing and equipment as provided by Ensign and for guarding against misuse or damage to such equipment</li><li>Responsible for reporting any hazardous situations arising in the workplace that cannot be self-corrected, or injury incurred during the course of work, no matter how minor</li><li>Responsible for avoiding injury resulting from manual handling tasks associated with his/her employment, by use of risk assessment, correct mechanical handling equipment and correct manual handling technique</li></ul>

Floorhands (Western Canada)

JOB SUMMARYThe motorhand role works with the floorhand on the drilling rig floor, handling drilling equipment. This role is typicallyresponsible for the general maintenance and upkeep of the engines and other equipment on location. The motorhandworks closely with the floorhand and driller, and may relieve the driller once qualified to do so. If there is a designatedtrade person on site, the motorhand will assist with maintenance or focus their activities on working with thefloorhand(s) and assisting with other tasks.&nbsp;INTERNAL RELATIONSHIPSRig Manager, Driller, Derrickhand, Floorhand, Superintendent, Internal Service Personnel, HSE, HREXTERNAL RELATIONSHIPSClient Representatives, Third Party ServicesSPECIFIC RESPONSIBILITIES AND ACCOUNTABILITIES<ul><li>Maintains all engines and does all the general maintenance and repair around the rig</li><li>Ensuring that guards removed for maintenance purposes are replaced as soon as possible prior to the operation of the equipment</li><li>Maintain housekeeping around motors and oil house.&nbsp; Keep all oil and grease off the floor.&nbsp; Oilcans must be clean and water free</li><li>Checking that all fan belts are kept tight and report cooling system or oil leaks</li><li>Ensure that pop valves on the compressor are working properly</li><li>Never wash down the generator and electrical panels with a water hose at any time.&nbsp;</li><li>Keeping the Driller informed as to the need for hand tool repairs or replacement</li><li>Ensures that all covers are replaced on switches and connection boxes after repair</li><li>Checking and maintaining safety equipment, fire extinguishers and breathing apparatus</li><li>Ensuring that the tool rests used on stationary electric grinders are installed and no more than 3mm (1/8”) clearance between the tool rest and the wheel</li><li>Be prepared to work on a rotating shift schedule that operates 24 hours a day</li><li>Be well-coordinated</li><li>Be able to work safely and quickly, and think ahead to the next procedure</li><li>Be in good physical condition (strength and agility are necessary)</li><li>Enjoy working as a member of a team</li><li>Understand the some operations involve work at remote locations involving camps</li></ul>TECHNICAL COMPETENCIES<ul><li>Mechanical inclination</li><li>Safety minded</li></ul>BEHAVIORAL COMPETENCIES<ul><li>Proven ability to work safely and work with team members</li><li>Excellent communication skills</li><li>Ability to mentor less experienced and less mechanically inclined personnel new to rig</li></ul>EDUCATION AND EXPERIENCE<ul><li>Previous motorhand experience required</li><li>Associated training tickets for region and activity. These may include, but are not limited to: H2S Certification, First Aid, Common Safety Orientations</li><li>Ensign’s HR/HSE Induction and assigned training per Regional Training Matrix</li><li>Any client specific training for site access</li></ul>QUALIFICATIONS<ul><li>Required Certification:</li><li>H2S Alive</li><li>Standard First Aid</li><li>Fall Protection / Rig Rescue</li><li>Special Oilwell boilers</li><li>Loader Operator Training</li><li>EnCAAP</li><li>Certificates depending on the type of well &amp; location</li><li>Must complete Ensign’s HR/HSE Induction Orientation</li><li>Any Site specific training required by Operator</li><li>Able to communicate effectively and take instruction from others</li><li>Previous Motorhand experience</li><li>Ability to lift and carry up to 100 pounds daily</li></ul>OTHER ACCOUNTABILITIES<ul><li>Business Ethics – Understands fully Ensign’s ethics policy and its application in all business dealings including contractual agreements and contract negotiations</li><li>Business Policies - Understands and agrees to follow all of Ensign’s Policy and Directives and procedures as set forth in the Ensign Company Policy and Basic Directives Handbook for Employees</li><li>Certifications – Maintains technical and safety certifications required by company or government agencies; remains current on all OSHA, EUSD and other required training</li><li>Drug-free workplace - Conforms to a drug-free workplace, not be under the influence of mind-altering prescription or non-prescription drugs, including alcohol and other drugs of abuse.</li><li>Occupational Health and Safety – Understands fully the Ensign Health and Safety policy and self-responsibility for own health and safety at work;&nbsp; Demonstrates responsibility to avoid adversely affecting the health and safety of others through any act or omission<ul><li>Uses the correct protective clothing and equipment as provided by Ensign and guards against misuse or damage to such equipment</li><li>Reports any hazardous situations arising in the workplace that cannot be self-corrected, or injury incurred during the course of work, no matter how minor</li></ul></li><li>Avoids injury resulting from manual handling tasks, by use of risk assessment, correct mechanical handling equipment and correct manual handling techniques</li></ul>

Motorhand (Western Canada)

JOB SUMMARYA Derrickhand works up the derrick on the drilling rig and guides drill string or casing. They also monitor tank levels, add chemicals and take care of shale shakers and mud pumps.INTERNAL RELATIONSHIPSRig Manager, Driller, Motorhand, Floorhand, Superintendent, Internal Service Personnel, HSE, HREXTERNAL RELATIONSHIPSClient Representatives, Third Party ServicesSPECIFIC RESPONSIBILITIES AND ACCOUNTABILITIES<ul><li>Derrickhands must use a harness and platform-climbing device to get to the proper position on the derrick when the drill string (lengths of pipe) or casing pipe is being raised from or lowered into the hole.&nbsp; Individuals who do not feel comfortable working in high places do not usually move into the position of Derrickhand.&nbsp; However those wishing to advance to the Driller position must have a good understanding of the Derrickhands duties.</li><li>When rig is making a trip (running drill pipe in and out of the hole), he works off of the monkey board.&nbsp; There, while coming out of the hole, he unlatches the elevators from the pipe and racks the pipe sequentially in the fingers after it has been set on the pipe-racking floor by the Floorhand.&nbsp; While running in the hole, he pulls the proper stand of pipe from the fingers and, when the elevator comes to his position latches it around the stand.&nbsp; Whenever a Derrickhand goes up the monkey board the blocks stay at the rig floor until the Derrickhand comes to the end of the driving board and signals to the Driller that his fall arrest system is hooked up.&nbsp; Under direction of the Driller, he conditions the drilling fluid and maintains the mud pumps and mud handling and treating equipment.</li><li>Performing all duties in a safe manner. Handling all miscellaneous duties above the derrick floor, lubrication of the hoisting equipment, stringing of lines, and minor repairs to the hoisting equipment and derrick.</li><li>Assisting the Driller in the maintenance of the drilling rig and other equipment</li><li>Become familiar with the work of the Drill as time permits</li><li>Inspecting and reporting to the Driller the condition of the derrick and derrick fall arrest equipment</li><li>The morning and evening tour Derrickhand must note and report changes in the condition of the derrick or hazards that have developed during their tour</li><li>Ensure anyone climbing the derrick uses a full body harness and fall protection above 3 meters</li><li>Derrickhand should never be out of racking fingers when travelling block and hook are passing.&nbsp; Pipe left standing in the derrick should be securely tied.</li><li>Derrickhand will change shifts on the rig floor, not on the monkey board.</li></ul>TECHNICAL COMPETENCIES<ul><li>Mechanical inclination</li><li>Safety minded</li><li>Ability to work at heights</li></ul>BEHAVIORAL COMPETENCIES<ul><li>Proven ability to work safely and work with team members</li><li>Excellent communication skills</li><li>Excellent ability to monitor multiple activities at the same time</li><li>Ability to mentor less experienced and less mechanically inclined personnel new to rig</li></ul>EDUCATION AND EXPERIENCE<ul><li>Previous derrickhand experience required</li><li>Associated training tickets for region and activity. These may include, but are not limited to: H2S Certification, First Aid, Common Safety Orientations</li><li>Ensign’s HR/HSE Induction and assigned training per Regional Training Matrix</li><li>Any client specific training for site access</li></ul>QUALIFICATIONS<ul><li>Required Qualifications and Certifications:</li><li>H2S Alive</li><li>Standard First Aid</li><li>Fall Protection / Rig Rescue</li><li>Special Oilwell boilers</li><li>Loader Operator Training</li><li>Valid Driver’s License and Transportation</li><li>EnCAAP</li><li>Certificates depending on the type of well &amp; location</li><li>Must complete Ensign’s HR/HSE Induction Orientation</li><li>Any Site specific training required by Operator</li><li>Able to communicate effectively and take instruction from others</li><li>Previous Derrickhand experience</li><li>Ability to lift and carry up to 100 pounds daily</li></ul>OTHER ACCOUNTABILITIES<ul><li>Business Ethics – Understands fully Ensign’s ethics policy and its application in all business dealings including contractual agreements and contract negotiations</li><li>Business Policies - Understands and agrees to follow all of Ensign’s Policy and Directives and procedures as set forth in the Ensign Company Policy and Basic Directives Handbook for Employees</li><li>Certifications – Maintains technical and safety certifications required by company or government agencies; remains current on all OSHA, EUSD and other required training</li><li>Drug-free workplace - Conforms to a drug-free workplace, not be under the influence of mind-altering prescription or non-prescription drugs, including alcohol and other drugs of abuse.</li><li>Occupational Health and Safety – Understands fully the Ensign Health and Safety policy and self-responsibility for own health and safety at work;&nbsp; Demonstrates responsibility to avoid adversely affecting the health and safety of others through any act or omission<ul><li>Uses the correct protective clothing and equipment as provided by Ensign and guards against misuse or damage to such equipment</li><li>Reports any hazardous situations arising in the workplace that cannot be self-corrected, or injury incurred during the course of work, no matter how minor</li></ul></li><li>Avoids injury resulting from manual handling tasks, by use of risk assessment, correct mechanical handling equipment and correct manual handling techniques</li></ul>

Derrickhand (Western Canada)

Bring your PLC technology skills and experience and join our Drilling Solutions team, with positions available in Canada and the US. Our Drilling Solutions team is responsible for developing and delivering a comprehensive technology suite to address today’s drilling challenges, optimizing and driving repeatable, reliable drilling performance and crew safety. Our cutting-edge technology unlocks the potential of our rig intelligence, algorithms, and machine learning.PLC Specialists take a lead role in deployment projects, developing electrical control systems, and providing remote technical support across global drilling divisions. Our Drilling Solutions team is one of the most innovative and creative teams in the industry — this is an exceptional opportunity to join an elite group of drilling technology professionals.We offer a comprehensive training and mentoring program that provides an outstanding career path within the team, division, and organization. Flexible work schedules are available, with even-time rotation or more conventional hours as options.If you thrive in a fast-paced environment, have 3 to 5 years of experience as a PLC Specialist in the oil and gas industry, and have earned either a PLC diploma or a bachelor’s degree (preferably in Engineering), we want to hear from you. Please click on the link below.CANADA: <a href="https://can242.dayforcehcm.com/CandidatePortal/en-US/ensignenergy/Posting/View/491" target="_blank">https://can242.dayforcehcm.com/CandidatePortal/en-US/ensignenergy/Posting/View/491</a>

PLC TECHNICIAN

Job Summary:The Project Engineer is a full-time position reporting to the VP, Engineering. As a member of the Engineering Team, the Project Engineer is responsible for the support of the field operations team and equipment, the design and development of new equipment, Field inspections, modifications &amp; repairs, work with the sales team and help generate more work for the company.Responsibilities:<ul><li>Create repair procedures &amp; supervise field repairs and modifications as required.</li></ul>Perform Field inspections as per API 4G &amp; CAODC RP’s<ul><li>Performing mechanical/Structural engineering analysis using hand calculations, finite element analysis and other computer aided design techniques</li><li>Properly file and store all analysis performed in accordance with the engineering departments’ storage processes &amp; procedures</li><li>Develop schedules on all jobs and comply with the same</li><li>Ensure that all work performed is engineered in accordance with customer spec’s</li><li>Act as a liaison between other departments when necessary to ensure the success of the project</li><li>Conduct and generate presentations and proposals to clients on the basis of sales to gain work for the company.</li><li>Carries out necessary preplanning to examine scope of work and services, engineering quality and quantities, financial and contractual obligations and division of responsibility to control and report on planning and scheduling activities.</li><li>Provide documentation and cost estimates to clients based on best practices.</li><li>Initiate corrective action for any unsafe or environmentally unsound condition. Report situation in accordance with company regulations and procedures.</li><li>Provide complete and accurate weekly reports to management.</li></ul>Technical Competencies:<ul><li>Strong computer skills</li></ul>Behavioral Competencies<ul><li>Strong problem-solving skills and the ability to handle multiple priorities with a high degree of accuracy in a fast paced and dynamic environment is critical</li></ul>Education and Experience:<ul><li>Bachelor of Engineering in Mechanical or Civil Discipline (APEGA registration as P.Eng)&nbsp;</li><li>5 - 10 years of experience with Oil Field Equipment Design &amp; Inspections</li><li>Experience in Manufacturing Processes and Design (Structural Design, Weld Calculations, and FEA) is considered an asset as well as familiarity with API 4F and 8C.</li><li>Experience working with SAFI, SolidWorks, AutoCAD and Ansys is preferred.&nbsp;</li><li>Strong problem-solving skills and the ability to handle multiple priorities with a high degree of accuracy in a fast paced and dynamic environment is critical.</li><li>Familiar and experience with API 4G &amp; CAODC Recommended Practices</li><li>Must be willing to Travel and be available on weekends for emergency situations</li><li>Not afraid of Heights</li></ul>Qualifications:<ul><li>Must be willing to travel and be available on weekends for emergency situations&nbsp;</li><li>Willing to work on rigs and onsite locations</li></ul>Additional Accountabilities:<ul><li>Business Ethics – Understands fully Ensign’s ethics policy and its application in all business dealings including contractual agreements and contract negotiations</li><li>Business Policies - Understands and agrees to follow all of Ensign’s Policy and Directives and procedures as set forth in the Ensign Company Policy and Basic Directives Handbook for Employees</li><li>Certifications – Maintains technical and safety certifications required by company or government agencies; remains current on all OSHA, EUSD and other required training</li><li>Drug-free workplace - Conforms to a drug-free workplace, not be under the influence of mind-altering prescription or non-prescription drugs, including alcohol and other drugs of abuse.</li><li>Occupational Health and Safety – Understands fully the Ensign Health and Safety policy and self-responsibility for own health and safety at work;&nbsp; Demonstrates responsibility to avoid adversely affecting the health and safety of others through any act or omission<ul><li>Uses the correct protective clothing and equipment as provided by Ensign and guards against misuse or damage to such equipment</li><li>Reports any hazardous situations arising in the workplace that cannot be self-corrected, or injury incurred during the course of work, no matter how minor</li></ul></li><li>Avoids injury resulting from manual handling tasks, by use of risk assessment, correct mechanical handling equipment and correct manual handling techniques</li></ul>

ENGINEERING - PROJECT ENGINEER

Company DescriptionEnsign Energy Services Inc. is one of the world’s top land-based drilling and well servicing contractors, currently operating in Canada, the United States, Australia, and MENA. Our people are equipped with advanced technology, empowered by a culture of safety and innovation, and driven by a single-minded commitment to service. Through consistent performance, we deliver safe and reliable solutions, worldwide. Summary Ensign is seeking a skilled Drafter who will contribute to and oversee engineering design and drafting techniques, engineering drawings, and manufacturing techniques/processes, while applying their understanding of applicable industry standards and codes.Position Responsibilities<ul><li>Create SolidWorks schematics, 3-D models, drawings, layouts and support documentation</li><li>Complete necessary documentation</li><li>Assist with training, education, and support of coworkers (drafting, design, problem solving)</li><li>Review drawings/layouts/concepts of other coworkers for quality, accuracy, clarity, potential problems</li><li>Provide guidance and/or supervision to less experienced drafter designers/engineering technologists</li><li>Create bills of materials and oversee creation of drawing to support new designs</li><li>Prepare diagrams, test criteria, and critical assembly instructions</li><li>Analyze design reliability, serviceability, and manufacturability</li><li>Follow all applicable quality system procedures and quality work instructions</li><li>Comply with all Ensign industry, and government mandated practices, protocols, and procedures as applicable</li><li>Ensure that your actions do not create hazards to yourself, other workers, or members of the public</li><li>Refuse to work in unsafe conditions, perform work or operate motorized vehicles or equipment you are not adequately trained for</li><li>Report all near misses, hazards, incidents, accidents, occupational illnesses and injuries immediately to a supervisor or HSE representative through proper procedure</li><li>Attendance and participation in all applicable company safety meetings and training programs is mandatory</li><li>Know the location, type, and method of operation of emergency response equipment</li></ul>Qualifications<ul><li>Technical certification in Engineering Technology or 3 years drafting experience is required</li><li>Strong understanding of industry regulations and standards</li><li>Strong understanding of SolidWorks and AutoCAD software</li><li>Excellent understanding of data management software such as EPDM or Autodesk Vault</li><li>Working knowledge of quality programs (ISO/API)</li><li>Knowledge and familiarity with Drilling Rigs and oil field equipment</li><li>Strong Knowledge with manufacturing processes such as welding &amp; machining</li><li>Strong problem-solving skills and the ability to handle multiple priorities with a high degree of accuracy in a fast paced and dynamic environment is critical</li><li>Must be willing to travel and be available on weekends for emergency situations</li><li>Willing to work on rigs and onsite locations</li></ul>

ENGINEERING TECHNOLOGIST

At Ensign, we are not just looking for anybody. Anybody can get a job anywhere. Our teams are made up of people who have each other’s back. Always. Who work harder, and smarter. Who take pride in a hard day’s work, and a job done right. Are resourceful. Can think on their feet. Who understand the buck stops here. Who understand what it means to Dig Deep®.Why Work for Us:<ul><li>Competitive industry wage</li><li>Single/family benefit package</li><li>Personal Protective Equipment (PPE) is supplied</li><li>Opportunity for training and career development</li></ul>What we are looking for:<ul><li>Recent well servicing rig experience working as a Floorhand, Derrickhand or Operator</li><li>Class 5 Driver’s License (without GDL)</li><li>Abstract with less than 6 demerits is required</li><li>Valid safety certificates required (H2S Alive, Common Safety Orientation (CSO), Standard First Aid etc.)</li><li>Applicants will be required to pass physical capacity test and an alcohol and drug test</li></ul>What you will be doing:<ul><li>Monitoring and maintaining proper well control characteristics</li><li>Guiding the pipe off the racking platform while tripping in and out of the hole</li><li>Rigging up pump, pump lines and accumulator lines properly</li><li>Assisting in cleaning and painting as required by the Operator/Rig Manager</li><li>Assisting in moving the rig, rigging up and rigging out.</li></ul>Other Accountabilities:<ul><li>Business Ethics – Understands fully Ensign’s ethics policy and its application in all business dealings including contractual agreements and contract negotiations</li><li>Business Policies - Understands and agrees to follow all of Ensign’s Policy and Directives and procedures as set forth in the Ensign Company Policy and Basic Directives Handbook for Employees</li><li>Certifications – Maintains technical and safety certifications required by company or government agencies; remains current on all OSHA, EUSD and other required training</li><li>Drug-free workplace - Conforms to a drug-free workplace, not be under the influence of mind-altering prescription or non-prescription drugs, including alcohol and other drugs of abuse.</li><li>Occupational Health and Safety – Understands fully the Ensign Health and Safety policy and self-responsibility for own health and safety at work; Demonstrates responsibility to avoid adversely affecting the health and safety of others through any act or omission<ul><li>Uses the correct protective clothing and equipment as provided by Ensign and guards against misuse or damage to such equipment</li><li>Reports any hazardous situations arising in the workplace that cannot be self-corrected, or injury incurred during the course of work, no matter how minor</li><li>Avoids injury resulting from manual handling tasks, by use of risk assessment, correct mechanical handling equipment and correct manual handling techniques</li></ul></li></ul>Ensign Energy Services Inc. is one of the world’s top land-based drilling and well servicing contractors, currently operating in Canada, the United States, Australia, and internationally. Our people are equipped with advanced technology, empowered by a culture of safety and innovation, and driven by a single-minded commitment to service. Through consistent performance, we deliver safe and reliable solutions, worldwide.

Well Servicing Crews (EWS)

Job Summary:The Manager, Performance Analysis and Insights will lead the development and maintenance of analytical models in support of the strategic and financial outcomes for Canadian Customer Success team functions including Customer Care, Billing, Collections, Remittance, and Output Solutions. The Manager will be responsible for supporting business decisions and strategic recommendations that drive results, including but not limited to customer satisfaction, customer retention, customer experience, and unit costs. The Manager will be responsible for maintaining financial models used to drive unit costs. The Manager must have the ability to effectively influence others without direct authority (that is, at or above their level). This individual will prepare presentation materials to communicate the results of analyses, recommendations, and other relevant information to key internal and external stakeholders.Essential Duties/Responsibilities:<ul><li>Lead and support the development and maintenance of models that drive strategic outcomes. This includes forecasting, scenario analysis, and decision support. Models include but are not limited to service delivery budgets, agent incentives, telecom expenses, software licensing, and third-party vendor costs.</li><li>Use models to identify insights and reduce service delivery unit costs, driving strategic outcomes.</li><li>Ensure service delivery leads operate within their budgets.</li><li>Analyze cost variances and drive corrective action, as needed.</li><li>Provide input to third-party KPIs, scorecards, incentives, and penalties to drive strategic outcomes.</li><li>Prepare monthly and quarterly business review materials and lead review sessions with key stakeholders.</li><li>Prepare monthly Business Insights and Opportunity sessions for Canada, leading discussions as required.</li><li>Work closely with Finance and Operations teams to undertake a monthly review and analysis of revenues and costs in comparison to budgets and forecasts.</li><li>Develop ad hoc business decision support analysis, modelling expertise, and recommendations.</li></ul>Working Conditions:<ul><li>Combination of open office environment and working from home, with the expectation of working from the Edmonton or Calgary office 3 days per week.</li><li>Ability to work from home while remaining effective and productive.</li><li>Some overtime may be required as special projects arise.</li><li>Some domestic and international travel may be necessary, which will require a valid passport.</li></ul>Minimum Requirements:<ul><li>University degree in Finance, Accounting, Computer Science, Mathematics, Economics, Business or related discipline.</li><li>Minimum 5 years of experience in a combination of financial analysis, business, operational effectiveness or related field.</li><li>Demonstrated ability to develop financial and analytical models.</li></ul>Preferred Qualifications:<ul><li>Preference for candidates with experience within the energy industry, ideally in Customer Care, Customer Operations, Finance, Accounting, and/or commercial areas.</li><li>Understanding of the Alberta regulated utility industry.</li><li>Knowledge of the Alberta retail natural gas and electricity markets.</li></ul>Additional Knowledge, Skills and Abilities:<ul><li>Superior analytical skills including expertise in Excel and model development and ability to pass on these skills to team members. Skill test will be a requirement of the recruitment process.</li><li>Ability to work independently with minimal direction.</li><li>Ability to influence and direct individuals at or above one’s level.</li><li>Demonstrated problem solving skills with a high level of attention to detail.</li><li>Excellent communication skills (written and verbal) and ability to present confidently to wide-ranging audience including leadership and external stakeholders.</li><li>Excellent storytelling skills.</li><li>Ability to excel in a fast paced, changing environment; effectively managing multiple activities and meeting deadlines.</li><li>Strong capabilities in Word and PowerPoint.</li><li>Power BI experience preferred.</li></ul>Physical Requirements:<ul><li>Ability to work at a computer for long hours.</li></ul>

Manager, Performance Analysis and Insights

Welcome to the intersection of energy and home services. At NRG, we’re all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers’ lives easier—helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company.We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society.More information is available at <a href="http://www.nrg.com" target="_blank">www.nrg.com</a>. Connect with NRG on Facebook, LinkedIn, and follow us on Twitter @nrgenergy.Job Summary:&nbsp;The Sales Support Associate plays a pivotal role in supporting the NRG Business Canadian sales team. This position will be responsible for deal set up through checkout and ensuring contracts flow to downstream processes for timely enrollment, in accordance with operations and utility guidelines. The Sales Support Associate will collect, research, and verify customer account information to accurately price and generate power and natural gas proposals and contracts. The Sales Support Associate will be expected be able to help teammates and Account Executives navigate roadblocks with deals and systems and have a superior knowledge of and relationships with the other functional groups with which Sales interacts. The Sales Support Associate should have a continuous improvement mentality and look for opportunities to enhance NRG’s processes and be able to participate in improvement efforts and UAT testing.Essential Duties/Responsibilities:<ul><li>Collect and verify Power and Natural Gas usage information.</li><li>Ensure accurate deal structure of Power, Natural Gas, and other product offerings.</li><li>Generate and review contracts for various product offerings.&nbsp; Assist in contract renewal efforts. Identify customers up for renewal and provide updated pricing</li><li>Adjudicate and approve credit for small customers via utility invoice review and internal pay history review</li><li>Meet with customers and channel partners as necessary in the presentation of pricing or post sales account management</li><li>Act as a liaison between the sales originators, customers, sales channels, and operations departments to resolve customer issues</li><li>Provide expertise in the use of CRM and pricing systems, and assist in execution of process and system changes</li><li>Process and book incoming contracts within SLA and avoid any margin erosion due to market shift.</li><li>Confirm pricing for both Gas and Power contracts to ensure valid before commodity is purchased</li><li>Monitor and report on all transactional activity within the Canadian and vendor platforms</li><li>Produce ad-hoc customer reports</li><li>Research and resolve enrollment failures, and dropped customer accounts to minimize any negative financial impact</li><li>Maintain knowledge on commodity and Solutions products, contract terms and conditions, DE risk policy and internal processes.</li><li>Follow all Sales, Legal and Contract Administration policies and procedures to avoid and minimize financial risk.</li><li>Contribute to integration projects as needed</li><li>Assist with general sales projects (e.g., CRM clean-up)</li></ul>Working Conditions:<ul><li>Open office environment.</li><li>Hybrid work location.&nbsp;&nbsp;</li><li>Minimal Travel Required</li></ul>Minimum Requirements:<ul><li>Bachelor's degree in business or marketing or specific energy market-related experience required.</li></ul>Preferred Qualifications:<ul><li>Minimum of 1 year of energy experience or 4-year degree with related applicability to business, economics, sales, or marketing</li></ul>Additional Knowledge, Skills and Abilities:<ul><li>Strong collaboration skills with multi-functional teams across NRG.</li><li>In-depth understanding of retail energy markets, regulatory frameworks, and wholesale markets.</li><li>Proficient in spreadsheet and database applications.</li><li>Outstanding oral and written communication skills.</li><li>Strong organizational abilities, attention to detail, and deadline orientation.</li><li>Commitment to working with a sense of urgency.</li><li>Team player with strong leadership skills.</li><li>Proactive and creative problem-solving attitude.</li><li>Positive and inspiring demeanor to motivate team members.</li><li>Demonstrated curiosity about emerging technologies, particularly in the areas of automation, AI, and large language models (LLMs), with an interest in applying them to improve sales or operational efficiency.</li><li>Adaptability and willingness to take on rotational opportunities across sales, operations, or strategic projects.</li><li>Strong analytical mindset with the ability to interpret data and contribute to cross-functional initiatives.</li><li>Enthusiasm for continuous learning and upskilling; experience with or interest in tools like Power BI, Power Apps, or Power Automate is a plus.</li></ul>

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